At Genesis Foods, we strive to provide high-quality, healthy food products. However, if you are not satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The request for a return is made within 48 hours of delivery.
- The product is unopened, unused, and in its original packaging.
2. Non-Returnable Items
- Opened or used food products cannot be returned for hygiene and safety reasons.
- Products purchased on sale or during promotional offers are not eligible for returns unless they are damaged or defective.
- Minor packaging damage that does not affect product quality will not qualify for a return.
3. Refund Process
If your return is approved, we will issue a refund in the original payment method within 5-7 business days.
- Refunds will be processed only after we receive and inspect the returned product.
- If the refund is delayed beyond 7 business days, please contact your bank or payment provider.
4. Replacement Policy
If you receive a damaged or defective product, we can send a replacement at no additional cost.
- Replacement requests must be made within 48 hours of delivery.
- Photos or videos of the damaged product must be shared with our customer support team for verification.
5. Cancellation Policy
- Orders can be canceled within 12 hours of placing them.
- Once shipped, orders cannot be canceled.
6. How to Request a Return or Refund
To initiate a return or refund, please contact our customer support team with your order details and issue description.
Email: rightandlightfoods@gmail.com
We appreciate your trust in Genesis Foods and will do our best to resolve any concerns promptly.